cartgrove Return & Refund Policy

Last Updated: July 16, 2026

---

Overview

At cartgrove, your satisfaction guides everything we do. We take pride in the freshness of our grocery selection and the quality of our kitchenware, and we want you to shop with complete confidence. When a purchase falls short of your expectations, our team is committed to resolving the matter through a straightforward, honest, and fair return and refund process.

---

Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life goods) cannot be sent back to us. However, if a perishable item arrives damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement — simply provide clear photo evidence within 48 hours of delivery.

---

Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise designated as final sale (clearly labeled "Final Sale" during checkout);
• Goods that have been opened, used, or partially consumed (except where defective or spoiled upon arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged as a result of improper storage, mishandling, or failure to follow the product's care instructions on the customer's part;
• Return requests submitted beyond the 30-day window without prior written approval from cartgrove.

---

Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None (USD 0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a USD 7.95 prepaid label fee deducted from refund)	None (USD 0)

---

How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the item(s) you would like to return, and the reason for the return. If the item is damaged or spoiled, please attach clear photographs of the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Mark your RMA number clearly on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Hand the package to a carrier using a trackable shipping method, addressed to the return address included in your RMA email.

Note: Packages received without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

---

Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to post the refunded amount to your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a cartgrove error (for example, a damaged item or an item shipped in error).

---

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photographs of the affected items and the shipping package. We will promptly issue a full refund or dispatch a free replacement at no additional cost to you.

---

Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or our return process in general, please contact our support team directly:

• Official Business Name: cartgrove
• Customer Support Email: [email protected]
• Customer Support Phone: 18188592157
• Physical Business & Return Address: 124 W COLORADO ST APT 401, Glendale, CA 91204, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST